Delivery services

You can choose various delivery methods depending on time delivery and the country where you want to be delivered:

- Classic delivery
- Fast delivery - Expé Express
- Free Expé store delivery
- Shipping & packaginig costs

 

CLASSIC DELIVERY

Classic delivery in metropolitan France, home and away from home, by So Colissimo with La Poste Livraison So Colissimo Expé

You can be delivered to your place or to the address of your choice, subject only to the payment of the fixed contribution to shipping. You will be delivered by La Poste Colissimo 72h starting from the output of your parcel from our workshops. To calculate the delivery date, expect about 2 to 5 days after confirmation of your order for the items in stock and 10-15 days for those which are not. For non-standard package, delivery is guaranteed under the same conditions by our partner carrier.

You can also choose to be delivered in a store near the address of your choice. This includes post offices and shops in the So Colissimo network. Time and shipping rates are the same that delivery method above. By choosing delivery to a relay, you will be redirected to the website So Colissimo from La Poste. The information appearing therein, are the property of La Poste.

Classic international delivery by La Poste Colissimo International Livraison Colissimo International Expé

You can be delivered to the address of your choice worldwide. Delivery will be made by DHL International within 5-14 days from the release of your parcel from our workshops. If you buy several products at the same time, if one of the items is not available delivery can be moved back, the order will be prepared when all the products are in stock at Expé. Shipping rates are calculated based on the destination and items ordered when validating the order.

FAST DELIVERY - EXPE EXPRESS

Fast delivery in metropolitan France - Expé Express service by Chronopost (Fedex) Livraison Chronopost Expé

Select Chronopost delivery (express home delivery) in the modes of delivery during checkout and your order will be treated as a priority. Delivery against signature is done by Fedex, no later than 48 hours in France, after receipt of your order and your payment (some cities may be delivered in more than 48 hours).
You will be delivered at home or at the place of your choice between 8 am and 1 pm, against signature. In case of absence, notice will be left in the mailbox if accessible and the package is deposited at the post office or Fedex agency.

Order before 10:30 am and your order will be shipped the same day. Delivery time can thus be reduced to 24 hours in France, depending on the areas.

Be careful if you pay by check or bank transfer, the period runs from the morning we receive your payment. This service is not compatible with non-standard items (skis, pulkas and some fragile products).

Are neutralized: Saturdays, Sundays, holidays, and our few days of closing. In August, we do everything we can to meet the 48 hours, despite our small staff. Our commitments are valid while stocks last. Any balance is sent to you at our expense in normal speed shipping once restocked.

 

FREE EXPÉ STORE DELIVERY Magasin Expé

 

You can come and collect your order for FREE in the Expé store of your choice. This service is completely supported by Expé, delivery times are longer, from one to two weeks.

 

Expé agrees to deliver of the ordered items in the shortest time according to the method of delivery chosen and the availability of items. However we cannot guarantee any delivery times, they also depend on the carrier and weather conditions. Indicated delivery times are average times and correspond to usual processing times and routing. Saturdays, Sundays and holidays are neutralized. If a product is not available within a reasonable time, Expé reserves the right to split shipments, participation in shipping will be charged on the basis of a single shipment.

Be careful: Before going on holiday and just before Christmas, our time and those of our partner carriers tend to increase. If you can, plan ahead.

You can track the status of your order under "My Account" on the website www.expe.fr. Monitoring the delivery can be made directly on the website of our partners with the tracking number we will provide you.

 

SHIPPING & PACKAGING COSTS

CLASSIC delivery in metropolitan France

- At home: For each sending a flat fee of € 7.90 is charged to you. Free delivery is available from € 120 purchase.

- Out of Home (Post offices and selected retailers): For each sending a flat fee of € 5.90 is charged to you. Free delivery is available from € 90 purchase.

- FREE SHIPPING with € 90 minimum purchase delivered in post offices and selected retailers and with € 120 minimum purchase delivered at home: Out of the total price including charge of the cart for classic deliveries (So Colissimo) in metropolitan France only. Valid only for orders placed over the Internet.

FAST delivery in metropolitan France - Expé Express

- At home: A flat fee is charged according to the weight of your order: € 19 up to 10 kg; € 25 up to 20 kg; € 30 up to 30 kg.

International delivery, overseas departments and territories

The amount of shipping will be calculated automatically at the end of your order depending on the delivery method chosen, the delivery zone and weight of your order.

Exception

Warning, some items very heavy or with special conditions of carriage (pulkas, training boards for climbing, gas cartridges), can only be delivered by a special carrier and shipping costs will be calculated at the end of the order.

We insure for free your package against the risk of loss during transport. You would in this case be refunded after an investigation by the insurance company. Open the package in the presence of the carrier. In case of damage, make all reservations on the carrier: it is the only responsible. Confirm by registered letter within three days. The carrier will reimburse you.